customer service

Shipping and Delivery

We offer white glove delivery service on Oahu, please inquire for rates to your location.

Inter-island shipping of furniture is available through Young Brothers

• Outer Island customers we will deliver your items to the dock on Oahu and you will be responsible for picking them up when they arrive on your island.  We offer free delivery to the dock on Oahu for orders of $2,000 or more.  

• Please be sure to inspect your cargo for shipping damage. You will need to claim any shipping related damages with the freight carrier directly.

• Smaller items will be sent via Fed Ex priority overnight. Please contact a sales person for a specific shipping quote.

Returns and Exchanges

We stand by the quality of all our products and we want you to be happy with your purchase. We allow returns or exchanges of all items for up to 5 days from the date of purchase with a receipt if the items are in original condition – this is up to the discretion of the manager on duty.  You are responsible for getting the merchandise back to Pacific Home and will be responsible for any damages that occur during the return process.

Please note that there are no returns or exchanges for custom order pieces.

Charge-backs

If an item goes on sale within one week from the date of your purchase you may request a chargeback for the difference of the sale price.

Warranties

We believe in the quality of all our products and will help you find a reasonable solution if there is a problem or defect with an item purchased at Pacific Home. In addition, each manufacturer carries a different warranty for their products, please inquire on a case by case basis.

Natural Materials

Please note that natural wood and other natural materials such as rattan or bamboo will have variations in color and tone that are part of the beauty of each unique piece.

Fabric will also have variation depending on the dye lot, so if you order the same fabric at two different times there may be slight variations in color.

The majority of our leathers are pure analine dyed which retains the imperfections of the hide. This is the highest quality of leather and variations are considered part of the unique natural beauty of the piece.

Caring for your furniture

Solid wood products may be cleaned with a damp cloth on a regular basis and occasionally oiled with a Tung oil or other appropriate wood oil. Painted pieces should not be oiled.

Most indoor fabrics will fade with direct sunlight sometimes surprisingly fast. If you are concerned about fading, please inquire about some of the new fabulous indoor/outdoor fabrics which are fade resistant.

Slipcovers labeled machine washable should be washed on delicate cycle cold and hung to air dry. Put them back on while they are still slightly damp so that they will conform to the shape of your sofa.